Thank you. e. 2. on 13-03-2023 22:30. Last Friday virgin media was down in our area, the internet is now back on but the pod no longer works. None of our pods showing on the app and all have suddenly started flashing blue. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. It is currently blinking white. I plugged in my wifi pod and it connected with the broadband initially, i. Check your router settings to enable WiFi. Pod keeps flashing won't connect even after 30 hours any suggestions please [MOD EDIT: Subject title changed for clarity] - 5035379I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. Optimizations can be triggered. When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. - 5391832. Check if the new pods have been activated onto your account. 1. Options. SpeedOptions. Speed. I have contacted a colleague with this for help, to ensure we either can remove the faulty Pod or just send a further 1 to replace it. on 28-03-2022 22:19. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Virgin Phone Switchover. Speed. Speed. Rebooting your modem. It's 0800 953 9500 and you will need the Hub/Pods serial number/MAC address from the barcode sticker, and your account number. Add the additional booster. I tried to load the app but it keeps force closing! Even after reinstalling it. Make sure that your xFi Pods are visible and not blocked by furniture or other large objects. Check the Hub Power Supply. Attach the extra Booster to a power outlet in the same place as the Booster linked to the Hub. The Passphrases of the SSIDs must match. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. Security matters. However it’s now started flashing red constantly and making a sound like a high speed fan probably every 30 mins or so. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings). g. Check your router settings to. Kind Regards, Steven_LOn thursday there was an outage in my area and when it did come back online I had no wifi, only ethernet. these are from yesterday and today. Virgin Mobile. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. Complaints. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be on 24/7. I’ve switched them off, done troubleshooting but still nothing. Virgin Mobile. Prior to this they worked pretty flawlessly for a couple years now. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. WPS/Virgin Media button on your Hub until the lights start blinking. Id definitely try the virgin media ones first apparently you can get upto 3 for free so I can only imagine 3 is better than 1. A technicain remotely checked the hub and siad that there had been a few issues but he had sorted it out !! - still not working. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. Flashing Red: Uh-oh, there’s a problem. Then, log into your hub settings using your login details. • Name pod by their connected location like “upstairs hallway”, or “playroom” for easy reference. Once it's reset and you're connected to it plug in the pod in the same room as the hub and it'll pair in about 5 minutes or so. Moving the router to a central location, elevating it, and clearing obstacles can help boost WiFi signal and get the most out of your broadband speed. I’ve had 3 WiFi pods over the course of the last 18 months, all been working fine until the past week when one of the pods on the landing has started constantly flashing red, overheating and omitting a noise from the fan. I have tried the WiFi troubleshooting and still nothing. I asked her “has this Wi-Fi pod been activated at your end - no reply - just told me to wait 24 hours !Please try the following exactly as typed. . The SSIDs must be the same and broadcast enabled. Tried to sort via the connect app but this isn’t picking up my - 5372468 Browse Virgin Media Virgin Media Community This seems to be a common issue atm, most likely issue is they havn't added the mac address of the pod to your account. Mesh wifi systems as I know it are considerably better and have a higher range with faster speeds compared to your normal wifi boosters. I c. Another potential fix for the flashing green light problem is resetting your Virgin Media hub. If you’re looking for. In the meantime, bumped into openreach engineer who says that lach of internet out of the Ethernet ports (I have eero mesh, so don’t use hub4s wireless) means pods will amplify zero! Enter 192. Registered Company Name: Virgin Strauss Water UK Ltd (No. hub five keeps dropping signal goes yellow (green) flashing lights in Networking and WiFi yesterday; Terrible WiFi and customer service in Networking and WiFi yesterday; WiFi Pods to boost wifi in Networking and WiFi yesterday; Virgin Media Down - No Help in Networking and WiFi yesterday; network constantly dropping out and bqm in. Account - Cable. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. Press and hold the WPS button on the larger Wifi Booster forIt can be a little concerning when your Virgin Media Hub lights start flashing in different ways. New hub 5, new WiFi pod in Networking and WiFi yesterday; Red light on hub 3. They have upgraded the hub 4 to hub 5 and managed to connect 1 pod. 4 & 5 GHz network ssid's. The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the booster; When this stops blinking and goes off the copying process is complete, the power light will stay on. Options. Change the router settings then remove the Pod from outlet, re-boot the Hub until fully operational then plug in the Pod. My Virgin pod has been flashing blue for two hours and we have no internet - 5378434. Thank you, its not just WIFI as the 2 TV boxes are hardwired, the connection light on the router flashes then as it starts reconnecting the wifi light flashes green I think. Networking and WiFi. The WiFi Booster will start copying your Hub’s details. Options. Have tried numerous fixes following the steps and advice online but nothing works so I can only conclude that the. Account - Mobile. For this reason following recommendation in Plume's support page, I hardwired two of the pods as follows: Pod 1 -basement - hardwired. Scroll down to Wi-Fi Network. If the Pod light is blinking quickly, it’s working hard to improve your WiFi. 1 in the address bar. A full 60 second pinhole reset as below, will restore a Hub back to this setting, Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Virgin Media Router Arrows Flashing Green; Virgin Media Green. co. Step 3. SpeedOptions. Same problem. The existing pod had worked absolutely fine with no issues. Networking and WiFi. Worked for a few hours then kept dropping the connection. . Then it started flashing red and making a sound like a high speed fan/jet. Networking and WiFi. have called lots of times and resolved nothing. I recently moved to a new address and was sent a wifi pod to cover the extra area so total of 2 Wifi Pods. Connect your pod to your router using an Ethernet cable. Scroll down to Settings but don’t press anything. Re: New Wi-Fi pod blinking white. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Started yesterday and mega slow internet. 1 ACCEPTED SOLUTION. The different Hubs by Virgin Media include Hub 5x, Hub 5, Hub 4, Hub 3, and Hub 2. Browse Virgin Media Virgin Media Community. Manage Your Account. It may take a minute for the xFi Pod to connect. Wait for the ‘Internet’ light to be stable on your modem. I had to hotspot of my mobile data, as I was at work yesterday! The pod has been reallocated to the hub as the engineer called and got this done. •Channel Optimisation must be left on. Joining in. No both are the hexagonal pods the first one broke but the second one has been fixed remotely by virgin media apparently something about a faulty connection between the. Home Phone. Welcome to the Community and thank you for posting. At least 30Mbps download speeds in every room or £100 one-off credit. “@Brynglas70 Thanks for confirming, JimBob. Start with a factory reset on your hub (press and hold the reset button for 30 seconds) it will take about 5-10 minutes to reset. The Virgin connect app just says no pod detected. 79K; 590; 1. Networking and WiFi; Flashing Green Hub; Options. The Virgin Media Connect app is extremely useful when it comes to choosing the best place to location for the Pod (s) within the home. Then from 3pm I have had 2 x green flashing arrows and solid green on the bottom. The drop in connection continued into last night. 4. I checked my router and it has a flashing blue light. If the lights indicate a problem, try the next. However it’s still starts with green light then goes to to constant blue. On Tuesday our Wifi Pod disconnected, its been flaky for a while. The older pods used to have to be added to the system so your hubs would connect, not sure if this is still the case but maybe a call to activate the pod or wait till a. Download the Virgin Media Connect App to your device. We would like to show you a description here but the site won’t allow us. called customer svc who are sending a pod. Tried everything recommended but nothing. Restart your hub and device. on 17-05-2023 13:17. Virgin Media Hub 3 Lights Meaning. I have tried the WiFi troubleshooting and still nothing. Our hub 4 keeps dropping devices off the WiFi, I'd say every 2 days we need th restart the thing. I unplugged it and tried it elsewhere in the house, even next to the hub but, no success at getting it to connect. Tap Start the scan. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. A mesh system is right, imo. I have tried a pinhole reset twice now but the light remains orange. The ideal spot for your pod is halfway between your gateway modem and the WiFi problem area. Red light just sits there glowing nicely still, but pods at least are not flashing at the moment. Ive recently upgraded to the 1gb broadband and have been having issues with getting WiFi in the back bedroom with the hub 5. Video guide prepared by Luqman Khanis with how to self install virgin media pod. Turn off your Google WiFi and unplug it from the power source. A solid blue light for 20 seconds confirms a successful WPS connection. Easy to set up. Tried resetting everything, unplugging everything and plugging it all back in and it didn't seem to solve anything. Email. Run the internet troubleshooter. Section 4: Tips to Improve Your Virgin Media WiFi Connection 4. Plug the router's power cable back into the outlet. on 19-09-2023 03:59. That'll make sure you're running a clean. Stay safe online. Security matters. After 2 hours talking to myself. Check your router settings to enable WiFi. The Virgin Media WiFi Pod includes an Ethernet port at the bottom for plugging in a laptop or desktop (Metro. Tuning in. if its a wifi only issue (ethernet connections are ok?) - then on a Hub3/4/5, you could first try separating the SSID's of the 2. Thank you. Ironically, I just got a notice last week that my rates are increasing 1 year into an 18 month contract. It would appear to be morse code for A T E, but I could just be looking into it too much. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. If they work for you. White. Tried it via Wifi and nothing again. From here, you’ll need to navigate to ‘advanced settings’, then click ‘wireless’ and finally ‘WPS’. Think of it like a ‘bucket chain’, the pod has to have a good connection to the hub, so it ‘picks’ up the WiFi from the hub and then ‘extends’ it further on. TV. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. one pod has green flashing light and two have white. I’ve logged out and deleted the connect app, restarted my. Just received a WiFi pod. Account - Mobile. Thanks for coming back to us cazdee, if your issue has been logged with out support team, we cannot do anything to escalate that from here until the ticket has gone passed the given fix time for the issues. To touch the pod also felt very hot. So from what you are saying none of the pods are working as they either have a solid white light or a blinking white light. We're sorry to hear your Wi Fi Pod is not working after your hub was replaced, in order to make sure you've paired the Pod with the new hub so they work together please visit this link. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. . Numerous calls to helpline, pods replaced & 3 engineer visits. SpeedHi , Thank you for your post and welcome to our community forums. It's. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi yesterday; How can I get a Wifi Pod in Networking and WiFi yesterday; Told to wait 14 days before ordering Pods. Hi , Thanks for your reply. If the LED light is a slow continuous pulse or dim to bright, it could mean of the following situations: The pod is being added to the account and establishing a connection to the. Do not split the SSID – If the SSID is split then the. Wifi Down (pods included) after Gig1 reboot/upgrade to 100mbs upload in Networking and WiFi an hour ago; Going round in circles, intermittent disconnections for a month in Networking and WiFi 3 hours ago; Wi-Fi down for two days unable - told area fix had been completed still no internet. Pod Mk1 will connect with the hub with an upgrade. The phone light represents the status of your Virgin Media phone service. Networking and WiFi. 4 Ghz is non existent in my TV room it's difficult to get 5 Ghz on my iPhone 13 pro. Please ensure that the pod is in a mains socket (not in an extension) as close to the router as possible. I managed to get a live chat. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). I don't work for Virgin Media. I did have a billing issue, but that has been solved. WiFi hotspots. Everything was OK for a while but now the are just constantly flashing on and off and my daughter keeps losing connection in her bedroom, especially when she is on her xbox. Reply. Virgin Phone Switchover. Home Phone. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only. TiVo. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. We would like to show you a description here but the site won’t allow us. Security matters. Speed. Off: Wi-Fi is disabled. Ironically, I just got a notice last week that my rates are increasing 1 year into an 18 month contract. Here’s what Virgin Hub 3 Lights Mean: I’ve got a Hub 3 that was replaced yesterday. Pod not connecting. I seem to have the same problem as a lot of people with intermittent functionality on my wifi pod - most of the time it just blinks white - 5422177. i had another post closed but this was a question to find out what other pods in the Glasgow area had stopped working, not to resolve this issue any quicker. I've tried rebooting the hub on numerous occasions and the troubleshooting says there. *Also unplug the coax cable from the modem. 0 Kudos. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. I have 3 wifi pods, one pod has a constant white light and a whirling noise from the pod itself- this one. V6. Just keeps resorting back to flashing green. I have the same problem. 168. Regards, Daniel. Stream from Virgin Media. . I am a little confused jow tbh, I have had the new pod 8n now for a couple of days and still blinking on the front, in fhe connect app it says the pods are not found but also the app on shows 2 devices connected to internal network, their are around 12 devices connected at any 1 time, it s33ms since I had the upgrade to the hub 4 nothing app wise. Tuning in. The Power light illuminates, and the connection network light will start to flash amber. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. 0 Kudos. After having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. Smart wifi pods. Broadband, TV and Landline offers. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. The slow pulsing typically lasts up to 10 minutes before turning off when ready. Probably been asked many times by people but here we go. I’ve had 3 WiFi pods over the course of the last 18 months, all been working fine until the past week when one of the pods on the landing has started constantly flashing red, overheating and omitting a noise from the fan. V6. 9 days now without internet in Networking and WiFi Thursday; VM Connect APP not recognising Hub 5 in Networking and WiFi Wednesday; WiFi pods are flashing and connect app not finding my hub in Networking and WiFi Tuesday; WiFi pods have disconnected since issues with internet in the area in Networking and WiFi Tuesday Green power light is flashing and WiFi light is green. on 07-01-2023 13:02. Solved: One of my wifi pods will not connect i have tried resetting the hub 4 and moving pid to various places but just keeps flashing. I pay a lot for 1gb but can’t get any decent customer support. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. It’s happening about every 30 minutes. I think the network connections are to connect device to it not the hub. Why can you not send me a replacement Pod and I will return this one to you? There must be a fault with the Pod if it cannot connect to the Hub. Suddenly this morning we have a green flashing light with no internet. My Virgin Media App. Manage Your Account. Manage Your Account. No other devices. If that doesn’t do the job, we’ll send you up to a total of 3. They’re coded to your router when you order them from Virgin. Pods without a light is working and the blinking pod has a fault you would need to ring to send out a replacement. TV on the go. Thanks for providing an update, coolmd. TiVo. It makes a whirring noise when I plug it in - is that normal? - 5338592. Open the app and follow the steps to complete the set up. Not once has it worked. 1. Apps and extras. Eventually after numerous attempts it seems connected as no light but connect - 5385534. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. Note the Pods should be beside the Hub to initially pair, once. We recently had our hub 4 replaced for a hub 5 and since then both WiFi pods not connecting. Use the My Spectrum App to get step-by-step instructions on how to activate your pods and add them to your WiFi network. Table of Contents. Stream from Virgin Media. Wait at least a full minute for the router to reboot. White. Hub 3 not connecting to internet (access denied) in Networking and WiFi Tuesday; WiFi pod flashing blue in Networking and WiFi Monday; Flashing yellowy green on WiFi box in Networking and WiFi Monday; No wall socket in QuickStart, set up and connections Friday; Internet keeps dropping and router shows yellow flashing light in. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Hi I’ve tried to contact you over my internet keeps kicking me off and I was given some pods but they don’t even work as just keep flashing and I try and call and every time I do I get cut off quite frustrating now and issues still there I keep getting Looks like there’s still an issue with your co. Options. Please pop back to us at your earliest convenience and we'll do our very best to help. Why is my virgin pod flashing green? Re: WiFi Pod Keeps Going Green. Thanks. Email. Please do keep us updated. We live on a bungalow so all ground level pods. . But if I move it anywhere else the light just keeps flashing and can. ). Virgin WiFi pods work with your existing Virgin Media router to boost signals into hard-to-reach areas of your home. Press and hold the WPS button on the larger Wifi Booster for A rapid flashing blue light indicates an unsuccessful WPS connection attempt, prompting users to retry. The Pod lights keep flashing white, blue etc. on 09-10-2022 15:07. None of our pods showing on the app and all have suddenly started flashing blue. Bob52. on 07-01-2023 14:46. Networking and WiFi. The Wi-Fi light indicates the status of . WiFi Pods eliminate dead spots and provide greater range and strength of home WiFi coverage in the rooms and floors with weaker WiFi signal. 5. Phone. For queries with home networking and all things WiFiWiFi pods can help solve this problem by extending your network’s range. Subscribe to RSS Feed; Mark Topic as New;. The Virgin connect app just says no pod detected. The ethernet connected devices still dont show though, although. It’s both annoying and frustrating. 0 Kudos. Still no message in box from you. Networking and WiFi. On the Hub5 sticker. 1 Optimize Router Placement. Regards. 0 Kudos Reply. Have you been able to check our service page here to see if this is due to any known network issues in the area. Options. White wifi pods not connecting to new hub 5 in Networking and WiFi yesterday; Wifi keeps dropping hub3 in Networking and WiFi Monday; I want the pods but the connect apps lies in Networking and WiFi Monday; No internet - Green flashing internet light in Networking and WiFi Monday; WiFi connection problems in Networking and WiFi Sunday You don't need to call. To fix the problem, reset the router by inserting a pin into the factory-reset slot located underneath the hub. . Moving the pods to within a metre of the router, but they just keep flashing apart from one time when I was just getting a solid white light for one of the pods. Turn on the router after completing the above steps and observe if the Power Light continues to flash green. You would need to get either a…. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. After 2 hours talking to myself on the phone to the phillipines I gave up and miraculously the following day it was back on. Turn it on. The slow pulsing typically lasts up to 10 minutes before turning off when ready. On thursday there was an outage in my area and when it did come back online I had no wifi, only ethernet. . New installed internet keeps disconnecting in QuickStart,. Virgin Phone. 1. 1 ACCEPTED SOLUTION. on 30-09-2022 16:24. Flashing White – Connecting to Virgin Media network. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. In some cases, the issue may not be with the white connector cable but with the hub power supply cable. Stream from Virgin Media. The status light on the pod should come on for a few seconds and then pulse slowly while searching for the network. See their signal strength, know which of your devices are connected to. Answered! Go to Answer. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. Options. We're here to help.